I told them I'd blog about their decision as well as comment on it on FB and LI, etc., and that this COULD be good publicity for them.
They didn't see it that way.
They got real snarky... and defensive.
My guess is that they have had this issue arise before.
Always send happy customers out the door, even if it cost you a few bucks. If you do that you will be in biz forever.
Maya Angelou said it best: